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This Withdrawal Policy governs all withdrawal requests from a Slottica account and is an integral part of the Terms of Service. Slottica may modify the policy at its sole discretion. Changes to the policy will be communicated in accordance with applicable law or as required by the terms. A withdrawal request constitutes an offer to transfer funds from the player's Slottica account to the designated payment destination or cryptocurrency wallet, subject to verification, compliance checks, and system limits described herein.
Withdrawals are subject to identity verification (KYC) and source of funds checks. The player must provide accurate information; failure to do so may result in withdrawal denial or account termination. Slottica may request documents such as government-issued identification, proof of address, and ownership of payment methods used for funding. Withdrawals may be placed on hold pending verification. The player will be notified by email of any action taken and of any required additional information.
Withdrawal options vary by jurisdiction and are shown in the player's account. Withdrawals are executed in the currency corresponding to the funding method used. If funds were deposited in fiat currency, withdrawals will be issued in fiat; if funds were deposited in supported virtual currencies, withdrawals may be issued in those currencies or converted where permitted. Virtual currency withdrawals are sent to the cryptocurrency wallet bound to the player's Slottica account and require the blockchain confirmations corresponding to the last deposit before processing. The following virtual currencies are supported for withdrawal on the platform: BTC, BCH, LTC, ETH, DOGE, USDT, ADA, XRP, NEO, BNB, BSV, TRX, CasinoCoin. Slottica reserves the right to process withdrawals by alternate methods if the originally chosen method is temporarily unavailable or restricted by law.
The minimum withdrawal amount is 40 EUR or equivalent. The maximum withdrawal amount per transaction and per period depends on the selected method and jurisdiction: daily cap up to 5,000 EUR; weekly cap up to 10,000 EUR; monthly cap up to 30,000 EUR. If a requested withdrawal exceeds the applicable limit for a given method, the withdrawal may be processed in multiple installments. Availability and limits may vary by payment method and country and will be shown on the withdrawal page within the account.
Processing times depend on verification status and payment method. Slottica aims to approve or deny a withdrawal within two (2) business days. The processing time may extend during additional checks. You may cancel a withdrawal request at any time before it is finalized; upon cancellation, the funds are returned to the Slottica account.
Fees may apply for certain withdrawal methods or jurisdictions. Fees, including any currency conversion charges, will be disclosed on the withdrawal page prior to confirmation. Slottica reserves the right to apply fees per accredited payment method and to adjust conversion rates if currency exchange is involved.
Slottica conducts ongoing anti-money-laundering (AML) and fraud prevention checks. Additional identification procedures may be performed for deposits and withdrawals. Suspicious or abusive activity may lead to temporary or permanent restrictions, fund freezes, and/or account closure. The company may require documentation or conduct enhanced due diligence at its discretion to comply with applicable law.
Chargebacks are reversals initiated by a payment provider or card issuer. If a chargeback is initiated, Slottica reserves the right to suspend or block the user’s account, reverse funds, and apply applicable administrative penalties, including loss of funds, fees, and currency conversion costs. The user will be contacted to verify identity and to confirm the preferred payment method. Refunds are subject to Slottica's internal review. Grounds for refunds may include accidental credit, fraudulent activity, or services not provided. Requests for refunds should be submitted via the support channels with the reasons stated; the company will respond within two (2) days and will communicate the decision by email to the account holder. Slottica emphasizes that gameplay results in immediate consumption of funds; refunds are limited to the circumstances described and are not guaranteed. If a refund is approved, funds are returned to the user's Slottica account, subject to any processing limitations.
Slottica reserves the right to modify this policy, in whole or in part, at any time. The policy is governed by applicable law and is incorporated into the Terms of Service. If you have questions about withdrawals, contact Slottica support through the in-account help system or official channels.